In order for organizations to help improve their employees’ skills and behaviors, technologies are being developed to allow companies to observe employees, allow those employees to practice their skills in safe environments, and gather feedback on their performance. In addition, companies today using traditional training techniques continue to find that some performance management methods are not as effective alone, because the workforce needs more time to practice their skills prior to being able to apply them on the job. This has led to the increased use of coaching and technologies to improve performance.
In today’s workforce, there is an increased use of coaching as a critical and effective learning tool. Not only is it leveraged to enhance performance but also to enhance engagement, employee well-being, and organizational change (Grant, 2007). As such, organizations are increasing the amount they invest in coaching programs for both executives and managers (Wright, 2005). In 2004, at least one in five managers were trained in coaching skills (The Work Foundation, 2004).