Charter Communications Named 2023 HRM Impact Award Winner

U.S. Department of the Interior Receives Honorable Mention

The Society for Industrial and Organizational Psychology (SIOP) and SHRM (Society for Human Resource Management), along with their foundations, have announced Charter Communications as the winner of the 2023 Human Resource Management (HRM) Impact Award. The U.S. Department of the Interior received honorable mention.

The HRM Impact Award is an honor given by SIOP, SHRM, the SIOP Foundation, and the SHRM Foundation that recognizes organizations with outstanding evidence-based HR management practices. The award promotes HR practices and initiatives that have been measured and determined successful through evidence-based, data-driven analyses.

Charter Communications, also known by their Spectrum brand, was awarded the 2023 HRM Impact Award for its four-stage virtual job tryout. While operating during the pandemic, followed by the Great Resignation, Charter saw the need to effectively hire employees as an opportunity to create a state-of-the-science staffing process for Store Specialists. They began by answering four key questions: How do we more efficiently guide our candidates to the right roles? How do we automate the top-of-the-funnel activities to handle large fluctuations in applicant volume? How do we handle interviewing in the face of pandemic restrictions? How can we assess potential in large numbers of applicants in a fair, valid, and candidate-friendly way? The answers to these questions led to the creation of the four new processes: Fit Finder, which includes measures of occupational interests, biodata, and work style help triangulate a job seeker’s preferences and fit; Assessment, using a preconfigured tool, then following up with a more customized version of that tool once custom content was created; Self-Scheduling of Interviews, empowering candidates to take control of the process and move forward at their own pace; and Digital interviewing, conducting screenings via Modern Hire’s digital interview platform, asking a few behavioral based interview questions, and measuring verbal communication.

The U.S. Department of the Interior was presented an honorable mention for its project, My DOI Career. My DOI Career was created to provide prospective employees a glimpse of the many job opportunities and paths their career could take at the Department of the Interior, and to let current DOI employees know how they can find another job within the Department and how their skillsets may transfer to other opportunities. My DOI Career was created in order to address retention challenges, connect employees to development and growth opportunities within the Department, and recruit the next generation of DOI employees. It consists of six parts: Find Your Path, simple questions to select career options based on the user’s current occupation, goals, competencies, and experience; Common Pathways, providing insights to career pathways from scientific and technical occupations to policy occupations; Plan Your Path, to help understand necessary experience and competency development in order to be competitive for a future targeted career; and three artificial intelligence and machine learning (AI/ML) models.

Charter Communications and the U.S. Department of the Interior will be recognized at the 2023 SIOP Annual Conference.

For more details about the HRM Impact Award, as well as previous winning organizations and initiatives, visit the HRM Impact Award webpage. Submissions for the 2024 HRM Impact Award will open in early April 2023 and remain open through June 30, 2023.