Description:
“Sticks and stones may break my bones, but words will never hurt me” is an old saying. However, recent neurobiological research suggests that we are wired to react to interpersonal feedback in a way that can not only induce emotional hurt but physical pain. Leaders have a difficult time giving and receiving feedback when attempting to balance compassion and accountability. Using research, neuroscience, and the wisdom of the room, we will explore how we can use specific strategies to facilitate effective feedback conversations to increase awareness and a commitment to change behavior for interpersonally challenging, neurodiverse, multigenerational, and gender and culturally diverse employees. Participants will learn specific "hacks" related to goal setting and goal striving to translate feedback into new habits. Participants will also learn feedback tips, strategies, and tools regarding how to coach leaders to balance compassion and accountability, and why blind spots make it challenging for leaders to receive feedback.
Intended Audience:
Intermediate. Solid understanding of human resources practice, including general understanding of the professional guidelines and laws governing the broad range of human resources, for example, recruiting, selection and assessment, bias, compensation, privacy, performance management, and so on. A basic understanding of artificial intelligence and large language models including recent legislation, as well as basic grasp of generative artificial intelligence tools, would be beneficial but not required.
Learning Objectives:
- Describe three explanations for why we do not see ourselves accurately relative to others.
- Describe the two interdependent neural pathways associated with goal setting and goal facilitation.
- Identify the three neural networks associated with empathetic concern/compassion, employee distress, and cognitive perspective taking.
- Describe three evidence-based effectiveness outcomes of providing feedback with empathy.
- List nine behavior patterns that characterize compassionate leaders.
- Describe five gaps between leaders’ self-perceptions and those of their observers.
Questions? Contact the Program Coordinator: Rick Hense, Bank of America
Presenters:
Kenneth Nowack, PhD, Psychologist & Cofounder/Senior Research Office of Envisia Learning, Inc.
Kenneth M. Nowack, PhD, is a licensed psychologist and cofounder/senior research officer of Envisia Learning, Inc., a global leader in assessment and technology solutions. With over thirty years of experience, Dr. Nowack has significantly contributed to habit and behavior change, 360-degree feedback, leadership development, and health psychology. He holds a doctorate in Counseling Psychology from the University of California, Los Angeles.
Dr. Nowack’s publications include Clueless: Coaching People Who Just Don’t Get It, From Insight to Improvement: Leveraging 360-Degree Feedback, and Performance Feedback Strategies: Driving Successful Behavior Change. His research and publications have influenced best practices in executive development, career management, individual and team coaching, and corporate wellness programs, impacting public, private, and nonprofit sectors.
Recognized for his insights in learning and development, Dr. Nowack is a Fellow of the American Psychological Association’s Division 13: Society of Consulting Psychology and has served as editor-in-chief of the Consulting Psychology Journal.
Tricia Naddaff, MBA, President of Management Research Group (MRG)
For over 35 years, Tricia Naddaff has been an advocate for research-informed leadership development, supporting individuals and organizations around the world with coaching, consulting, and data-driven insights. She is the longtime president of Management Research Group (MRG), an international leader in development and assessment tools for self-awareness and personal and professional growth.
Tricia works extensively with MRG’s worldwide network of consultants and clients, providing thought leadership and coaching to assist in their development work with both individuals and organizations. She has spearheaded development programs for several of the world’s leading humanitarian organizations, including the ICRC, USAID, and UNHCR.
Tricia speaks globally to audiences who want to increase the positive impact they have in their organizations and the world around them. A TEDxDirigo speaker, she is a contributor to Global Coaching Perspectives: The Association for Coaching Magazine (UK).
Maria Brown, PhD, Researcher, Educator and Executive Coach for Management Research Group (MRG)
Maria D. Brown, PhD, is a researcher, educator, and executive coach for Management Research Group (MRG), a Portland, Maine-based global leader in assessment and leadership development.
Maria is trained as a developmental psychologist and has spent over 2 decades studying human development across the lifespan. Maria’s research, which she presents to audiences around the world, explores contemporary themes in leadership, motivation, and professional development. Her research has been published in Coaching Perspectives Magazine, Talent Development Magazine, and several scientific journals. In her role at MRG, she spearheads the research and education functions. Her work includes ensuring assessments are relevant and psychometrically sound and overseeing the training of practitioners around the world.
Maria is based in Kentucky, USA. She holds a BS in Psychology from the University of Massachusetts Boston, and MS and PhD degrees in Psychology from Vanderbilt University.